When using XM, you will often trade on MT4/MT5. However, there may be times when something goes wrong and you are unable to place an order. There are many reasons why the order button cannot be pressed, such as during maintenance or outside trading hours, but there seems to be other reasons.
Reason for not ordering
When you try to trade on MT4 or MT5, you may encounter troubles such as orders not being executed. In that case, there are the following reasons, so let’s check if any of them apply.
No order placement link
The reason why there is no order placement link is that “the account type is wrong” or “for CFD products, the contract month has passed”.
Chart not showing
Possible causes include “out of trading hours”, “wrong account type”, and “for CFD products, the contract month has passed”.
The version of MT4 or MT5 you are currently using may be old. If your MT4/MT5 version is old, you should be able to order by updating to the latest version and opening MT4/MT5 again.
brand is not displayed
The reason why the brands are not displayed may be that “all the brands are not displayed”. Check to see if it’s hidden in your settings.
If you can’t log in in the first place, it is possible that your ID is wrong, your password is wrong, your account is dormant or frozen, or you are using the wrong server. If any of these apply, you will not be able to log in.
Dormant account/account freeze
If the reason why you cannot enter XM is “dormant account / account is frozen”, the solution is to cancel the dormancy by “deposit” or “transaction” in the case of a dormant account. Unfortunately, it is almost impossible to unlock your account once it is frozen, so let’s open a new account.
Outside trading hours
If the reason why you cannot enter XM is “out of trading hours”, the solution is to check the trading hours in advance and make an entry during the trading hours.
XM FX trading hours (Japan time) are Monday 6:05 to Saturday 5:50 during summer time and Monday 7:05 to Saturday 6:50 during winter time. In addition to Saturdays and Sundays, which are outside the above trading hours, trading hours may change due to long holidays such as holidays, Christmas, Golden Week, and year-end and New Year holidays, so be careful.
Wrong account type
If the reason why you cannot enter XM is “wrong account type”, the solution is to display a chart that matches the account type. If you do not display a chart that matches each of them, it will cause troubles such as “I can’t press the order button”, “there is no order placement link”, and “the chart is not displayed”.
The solution is to lower the order lot size to keep the margin requirement to trade below the account balance. If the required margin exceeds the account balance, the margin will be insufficient and troubles such as “cannot press the order button” will occur. To calculate the required margin, apply the following formula.
Required Margin = Number of Currencies x Exchange Rate ÷ Leverage
Order lot number
At XM, the minimum and maximum order lot numbers differ depending on the account type and issue, so if the lot number is below the minimum or above the maximum, trouble such as “I can’t press the order button” will occur.
For CFD products, expired
For CFD products, the contract month may have passed. Check the trading hours of the stock you want to trade and place an order during the trading hours. Issues that have passed the deadline cannot be traded, so troubles such as “I can’t press the order button”, “there is no order placement link”, and “the chart is not displayed” will occur.
In some cases, orders cannot be placed due to XM maintenance or server instability. As with the case outside XM trading hours, the “New Order” button for MT4 and MT5 will be disabled and cannot be pressed. Wait for the maintenance to end or the server to stabilize before reordering.