We will introduce the causes and solutions for not being able to log in with XM MT4/MT5 and XM apps. If you don’t know at least your ID, password, and server name in XM, various inconveniences will occur in terms of operation. Since the main reasons why you cannot log in with XM are limited, we will explain how to deal with them one by one.
Main reasons for not being able to log in with XM
The main reason for not being able to log in with XM is a lot of trivial mistakes. We will raise dragons that cannot log in one by one, so please check them.
Incorrect login information
The most common reason why you cannot log in to MT4/MT5 is that you have entered your login information incorrectly. To log in, you must match your login ID, password, and server name. If you cannot log in, please check if there are any errors in your account number, password, or server name. Please check the email that was sent when the account was opened.
account frozen
If your trading account is frozen by XM, you will not be able to login to MT4/MT5. XM accounts are frozen if there is no transaction or deposit/withdrawal for a certain period of time. If it is frozen, you cannot log in to MT4 because you cannot do anything until XM unfreezes it. Therefore, please contact us at support@xmtrading.com to unfreeze.
Mistaking MT4/MT5
The trading account is either MT4/MT5. You cannot log in to MT4 with your MT5 account number. You may have selected MT5 by mistake when choosing MT4 or MT5 when opening an XM account.
Under maintenance
If XM is under maintenance, you may not be able to log in. Maintenance is basically done on Saturdays and Sundays. Please try logging in again after a while.
Communication state
You may not be able to log in due to line interruption. If you cannot log in, please check whether there is a problem with the connection status of the network environment.
Account not activated
If your XM account is not activated, you will not be able to log in. Account activation refers to the state in which identity verification and address verification have been completed at the time of account opening.
Accounts of different forex brokers
You can not log in even if you have a Forex trader account other than XM. The smartphone version can be logged in with any FX account, but the PC version is MT4/MT5 dedicated to XM.
Outdated app version
If your MT4/MT5 app version is old, you may not be able to log in. For Android users, please update via the Play Store, and for iPhone users, please update via the App Store.
demo account expired
XM’s demo account will be closed after 90 days without trading. If the demo account is closed, it will be displayed as “line disconnected”, so you will need to apply for a demo account again.
When you can’t solve
If you cannot solve the problem, please contact the XM Trading support center.
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